Hex is a modern Data Workspace for teams. With Hex, Analysts and Data Scientists can explore, analyze, and visualize in collaborative notebooks, and then share their work as interactive data apps that anyone can use. This gives Data teams new superpowers, breaks down silos, and empowers organizations to be truly data-driven. We are looking for folks who are excited to collaborate with us in shaping the technology, product, and culture of our growing team.
Hex's is growing fast; we are hiring a Product Expert to nurture and support customers to make them successful with Hex.
Our focus is on building a valuable product that users love, and all your work will feed into that. Our users are "analytically technical" (think: Data Scientist or Analyst writing SQL and Python) and you will engage with them to answer their question, teach them the inner workings of Hex, and synthesize their feedback. You'll also contribute to building the resources we'll need to quickly scale how we support our growing customer base.
As a Product Expert, you will lean heavily into both your analytics expertise as well as your ability to build deep user empathy to support customers as they use Hex. You will work closely with Sales, Product, and Customer team members to understand our users, speak to Hex's unique capabilities, and provide insight into the things our users need and want most in an analytics data platform.
You might be a fit for this role if you have:
🦄 Candidates might have:
We recognize that potential comes in many forms, and that years of experience is not a perfect proxy for on the job effectiveness. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just ticking off boxes on a job description. If you have an interest in this (or any other) role please do not hesitate to reach out - we'd love to chat!
What is our approach to remote work?
Hex has been fully remote since March 2020 will always have a flexible work-anywhere policy. In addition to our small hub in San Francisco, Hex is hiring teammates across all US time zones. To ensure everyone has a working environment in which they feel comfortable and productive, we have a home workstation budget and a coworking space budget. Our remote team spans across the US and we’re committed to growing and sustaining a thriving distributed team.
What are our return to office plans?
For those who prefer an in-office environment, we have a workspace in SF, and offer a coworking space budget for folks in other locations. To be eligible to work in these spaces, team members must be vaccinated and we will continue to follow the most current public health guidelines in determining our ability and capacity to work together in this space.
What can I expect from the interview process?
Your process will start one to two conversations with the team, where you’ll get the opportunity to learn about Hex and we’ll gain a better understanding of your experience and interests. From there, we'll conduct a few skill and experience-based interviews to ensure a great mutual fit on both sides.
All of our interview questions are designed based on real challenges we’ve had to solve in our day to day work. We never ask trick questions, brain teasers, or “gotchas”. We optimize for transparency in the process, as well as providing interview feedback along the way, regardless of outcome.
Tahlia DeMaio, Product Expert (email@example.com)