Solution for Product
Building proactive product KPI updates
How Hex's Product team built a product metric KPI cockpit that showed the business impact of new features.
Built by
Lexi Lowe
Product Manager, Hex
Challenge
We needed to prove every product feature directly influenced adoption, uptime, revenue, and trial conversion.
Answer
We built a single dashboard in Hex that demonstrates how each new product feature ties back to real business outcomes.
Impact
This 360-degree view enabled us to make clearer trade-offs and set explicit targets. As a result, we effectively shifted resources, increased the stickiness of our core features, and implemented proactive monthly Slack notifications that kept us accountable.
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